FAQs

Is there a minimum order quantity?

There is no minimum order on our range of staff name badges and reusable badges so you are free to order from just 1 badge. Some of our other products do have a minimum order quantity as they may be manufactured in the far-east or come pre-packed.

What happens if I want to order more than 100 badges?

No problem, we supply many large organisations with Name Badges. You can find out further information on how we can help on our 250+ Employees? page or simply get in touch by chat, phone or email. 

Do I have to order my badges online?

If your order is for 5 or more badges you do not have to order online. Simply get in touch with our friendly sales team and we will be more than happy to deal with your request. For orders of 4 badges or less we ask that you order online. This simplifies the process and allows us to keep our prices low.

How long will it take to get my order?

An estimated lead time from order to despatch is provided on each product page. Typically for new name badge and reusable badge designs we can turn your order around in just 3 to 5 working days from approval of artwork to despatch. For repeat orders the lead time is just 2 to 3 working days. Please allow a longer lead time for Enamel Badges and deliveries outside of the UK or items manufactured overseas.

What are your delivery charges?

Delivery to one UK mainland address is charged from £1.95 + VAT by Royal Mail First Class on orders up to and including 15 badges. For orders of 16 badges or more delivery is by DPD courier and is charged at £7.95 + VAT.

Are there any design or set-up charges?

We do not charge any origination or set-up fees on our range of name badges and reusable badges. A set-up or origination fee may apply to non-standard items or custom products manufactured overseas however we will always tell you the cost before you place your order.

Will I get to see what my badges look like before they are printed?

Once you have placed your order online for a custom printed item we will always e-mail you a pdf proof of your badges design so you can check the layout, proportions and fonts. If you would like to make any changes to the design just let us know. Once you have approved the proof your order will go in to production.

How do I supply my logo/design?

When placing your order online we will ask you to upload your logo/design and a list of names on the product pasge. If you are dealing with our sales team offline we will request your logo by email.

What format do I need to send my logo/design in?

We can accept a wide range of file types however the better the quality of the file the better the print results will be. For further information please see our artwork guidelines page.

Can you Pantone match my brand colours?

We can Pantone match your brand colours as closely as possible and if not provided within your artwork we will normally ask for a Pantone reference. Pantone matching is only possible on spot colours with no gradient or transparency. If your logo is very complex or the file supplied is raster based [e.g. jpeg or tif] this may not be possible. For further information please see our artwork guidelines page

Can you design my badge for me?

Sure, our designers are here to help. If you don’t know how best to layout your badge or simply don’t have time, just get in touch and we would be more than happy to help. There is no charge for this service as we always aim to provide a great looking badge to all of our customers.

Can you copy the design of my current badge?

No problem, just email us a photo or send us the original design along with your logo and we will use this when creating your new badge.

Can you dome my name badges?

Yes, check out our range of Domed Name Badges. 

How do I supply my list of names?

We'll ask you to upload your list of names on the product page before you checkout. We prefer an Excel file but also work with Word documents.  

Can I add a job title or additional text to each badge?

The prices shown on our Name Badges include the print of variable text to each badge. This may be the person’s name, job title, any other text your require or all three. When adding a job title or text to a person’s badge please make this clear in an additional column in your excel spread sheet.

Do all my badges have to have names?

If you do not want any names on your badges choose from our range of Reusable Badges. However if you only want names on some badges choose from our range of Staff Name Badges. When providing your list of names clearly state the number of badges you would like supplied with no names. We will use the same design across your entire order but simply not print any names on those you would prefer left blank.

What fittings are available for my name badges?

All Staff Name Badges and Reusable Badges come with a pin fitted as standard however we also offer the option for a Clip & Pin or Magnetic fitting instead at an additional charge. If you have a special requirement for something else just get in touch as we are happy to help.

What happens when I want to order more badges in the future?

If you placed your order online simply log in to your account  to view your order history. From this page you can reorder the same badges again. Simply select your badge options and upload your new list of names as applicable. We save your badge design and print file and will check your new order against our files and confirm everything by email before we start printing.

How do I add names to your reusable badges?

The most popular method of adding names to our range of reusable badges is by using a Brother Labelling Printer which you can buy from us or available at most good stationers’ or direct from Brother. Available as a hand held device these printers are great for adding labels to your badges but also for general office or home use. We suggest using a 12mm Clear tape in the printer with black ink so only the name is visible. It is easy to apply and when a new staff member joins you can simply take off the old label and re-apply a new one. An easy way of ensuring the names are straight on your badge is by opting for a badge printed with some light guidelines as can be seen on some of the examples of our reusable badges

When do I need to make payment?

Payment is required with your order and we accept credit/debit cards or you can make a bank transfer if you get in touch with our sales team. If you have been approved for a credit account, which is subject to spend and a successful application, please select the 'Pay on Account' option at checkout and we will email you an invoice once your order has been despatched.

What methods of payment do you accept?

We accept all major credit and debit cards online or over the phone however for offline orders you can also pay by bank transfer or cheque. Please contact us for further information.

Do you supply badges outside of the UK?

Currently we only accept online orders from the UK however if you are based outside of the UK please contact our sales team directly at sales@meluba.com who will be happy to help. Please note additional delivery charges and tax may apply to overseas orders.